Model

Service Ticket Resolution Mix

Compare team resolution mix overall and by month

Compare resolved, escalated and unresolved tickets for four sample teams. Percentage stacks show the mix, a month selector focuses the comparison, and Change switches to ticket counts.

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What this Model does.

Explore synthetic ticket outcomes for January–March 2026. The Page shows an all-month overview and a selected-month comparison, with consistent outcome colors. Shares are calculated from summed ticket counts, not averaged percentages; zero-ticket cases remain explicit. Change shows stacked ticket counts. Run refreshes the results and restores percentages, while Reset keeps the source and Definitions. The example has no live helpdesk connection and makes no claim about actual service performance.

What the Model brings.

Compare three outcomes with consistent colors

Inspect one month beside the overall mix

Switch between percentages and ticket counts

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